Delete your account
You can ask for your gaminix account and its data to be deleted as described below. Our team approves every request, and the account is deleted within 30 days.
In the app
- Open the app and tap your picture or name at the top of the screen. This opens your profile.
- Tap "Settings".
- Tap "Delete account" and confirm.
Your request then appears in our team's list of deletion requests. We approve it and delete the account within 30 days. Coins that are still on the account are lost, and open orders are not paid.
Without the app
Send an e-mail to gaminix.help.center@gmail.com from the e-mail address of the account, with the subject "Delete my account". This shows us that the request comes from the owner of the account. Our team approves it, and the account is deleted within 30 days. Coins that are still on the account are lost, and open orders are not paid.
An account that was opened without signing in (a guest account) has no e-mail address. Delete it inside the app.
What is deleted
- Your name, e-mail address, profile picture and phone number, and the birth date and gender you added for surveys.
- The identifiers of your devices, your advertising identifier, the address for notifications and the network address we last saw.
- Where rewards were sent: PayPal accounts and the addresses of gift cards.
- Messages you exchanged with support, and notes about the account.
What is kept
- The record of what the account earned and of the rewards that were paid: amounts, dates and status, without anything that says who you are. We need it for our bookkeeping and keep it as long as the law requires.
- A fingerprint of your e-mail address and of your device. It is a scrambled value that cannot be turned back into the address or the device. It makes sure a welcome bonus is not paid twice. If an account was blocked for breaking the rules, the fingerprint also keeps it from being opened again.
- Technical logs can contain traces of a request for a short time. They are removed automatically within 6 months.
Data held by others
When your account is deleted, we ask the offer and survey partners of the app (Adjoe, Besitos) to delete what they hold about you under the id of your account.
Google's app statistics (Firebase Analytics) get no account id from us, so nothing there names you. The other companies that provide sign-in, payouts, install measurement and advertising in the app (for example Google, PayPal, Adjust and the ad networks) keep their own records under their own privacy policies. Ask them directly to delete those.